Custom Configuration

Custom Configuration

Your platform is configured to reflect your practice's unique protocol and workflow. Everything from which features you need, to which metrics you currently track, will be identified before implementing your clinic platform.

Virtual Health Features

Remote Patient Monitoring Features

Connected Devices

BALANCE Smart Scale
BALANCE Smart Scale

Provides real-time data to increase personalization while driving better engagement and retention.

  • Wireless, medical-grade scale that measures weight, body mass index, body fat, lean mass, hydration and visceral fat.
  • Provides significant additional revenue streams for your clinic.
  • Real-time data enables proactive intervention.
  • Devices are proven, cost-effective and scalable.
  • Max weight of 396 pounds / 180 kilograms.
  • Available for clinics and patient homes.
  • Sold by the case (4 scales per case) for $220.
  • Optional custom branding (2,000-unit minimum order required).
  • To order scales from the CoachCare store, click here.
STRIVE Activity Tracker
STRIVE Activity Tracker

Provides significant additional revenue streams for your clinic when combined with the BALANCE Smart Scale.

  • Wireless activity tracker that measures steps, distance, calories burned, amount of active time, and percentage of goal completed.
  • Device interaction drives engagement and retention.
  • Device data increases personalization.
  • Real-time data enables proactive intervention.
  • Devices are proven, cost-effective and scalable.
  • Battery lasts 7-10 days fully charged.
  • Sold by the case (4 trackers per case) for $148.
  • Optional custom branding (2,000-unit minimum order required).
  • To order trackers from the CoachCare store, click here.
Third-Party Device Support
Third-Party Device Support

The CoachCare platform integrates with many third-party devices, including those that are listed below:

Apple HealthKit: Smartwatches

  • Apple Watch Series 3
  • Amazfit Bip
  • Wahoo Tickr X Heart Rate Monitor
  • Beddit 3 Sleep Monitor
  • Xiaomi Mi Band 2

Apple HealthKit: Fitness Trackers

  • Fitbit
  • Garmin Connect
  • Apple iPhone
  • Withings Activité
  • Fitbit Charge 2
  • Fitbit Alta HR
  • Huawei TalkBand B2
  • Misfit Flash Activity Tracker
  • Misfit Shine 2
  • Misfit Ray
  • Jawbone Up Move
  • Jawbone UP3
  • Xiaomi Mi Band 1S Pulse

Apple HealthKit: Scales

  • Beets BLU Digital bathroom scale
  • Yunmai Premium Smart Scale
  • Easy Home Deluxe Bluetooth Digital Weight and BMI Smart Scale
  • Withings Body + Composition Wifi scale
  • Withings Body Cardio Composition Wifi scale
  • Qardio
  • iHealth
  • Eufy
  • Nokia Body Wifi scale
Video Visits

Improve patient communication and quality of care while saving your clinic money and giving it a competitive advantage.

  • Video Conferencing allows coaches to instantly communicate with their patients and establish a better rapport with them.
  • Gives patients options for care beyond the standard visitations by having patients use the mobile app to connect with coaches and their staff.
  • This feature doesn’t replace standard visits - it enhances them by allowing providers to be closer to their patients.
  • Monthly licenses or yearly licenses are available for purchase.

Communicate anytime via secure, HIPAA-compliant text messages.

  • Patients receive a push notification and an email notification when a coach sends them a message.
  • Centralizes communication between coach and patient versus email and text, which is not secure.
  • Easily access the patient’s data from the message portal in the platform.
  • Coaches can message each other.
  • The messaging platform has formatting options with the inclusion of dynamic links.

Coaches can be more interactive with their patients by sending a series of pre-scheduled messages.

  • Send several messages to patients via email, push notifications, and text messages.
  • Create your own set of sequences over a period of time (up to the coach or clinic).
  • The system can support multiple sequences.
  • Benefits of sequences:
    • Use text messages, push notifications and emails to remind patients to log meals/weigh-in/message coaches/schedule calls/etc.
    • Great marketing tool to direct users to use the app.
    • Include dynamic links in Push and Text messages.
Remote Patient Monitoring (Premium)
Remote Patient Monitoring (Premium Feature)

Get paid for providing the best care to your patients

  • See better patient outcomes for your clinic while maximizing insurance reimbursement rates through several insurance codes
  • Reimbursements cover initial set-up and patient education, initial device supply, and data monitoring services including interaction between the provider and patients/caregivers
  • How CoachCare qualifies for RPM reimbursements:
    • Wireless scale
    • Provider dashboard with real-time data
    • Patient consent
    • Daily patient alerts/ reminders
  • More information can be found on our RPM Help Guide here
Digital Library
Digital Library

Support your patient relationship and strengthen your protocol with literature, recipes, videos and more.

  • Create your own library with literature, recipes, inspirational content, videos, documents, pictures and more.
  • Serves as an educational platform that supports your protocol and that your patients can follow to improve their health journey.
  • Very easy to upload content to the platform.
  • Patients receive content instantaneously.
  • Work with CoachCare partners to help provide clinic content and educational materials.
  • Maximize engagement and outreach with your patients beyond the standard coach/patient relationship.
  • Fun and user-friendly - the digital library is one of the most used and highly-rated features.
  • Add hyperlinks to other 3rd-party sites including your clinic’s e-commerce site or your own clinic’s website.

Digitize all clinic forms via the platform and reduce paperwork.

  • Send us your intake forms and consultation records and CoachCare will add them to the platform at no additional cost.
  • Coaches can also create forms on the platform.
  • The forms feature supports (but not limited to)
    • Intake Forms
    • Consultation Records
    • Surveys
    • Workout Logs
    • Compliance Forms
  • Patients can fill out their own forms or coaches can do it on their behalf.
  • Forms can be assigned per phase or public.
  • Private forms can be created to be viewed by administrators and coaches only.
Meal Plans
Meal Plans

Personalize patient programs with customized meal plans, unique to your clinics or to each patient

  • Meal catalogs or plans can be easily added and customized in the platform for your patients to follow
  • Our developers will create a custom meal tab in your clinic’s app with all of your recommended recipes + meal plans
  • Unlike the major meal tracking apps such as MFP, Calorie Counter (which are to count calories) - the CC platform allows customized meal plans in the platform for your patients
  • Whether it’s a meal plan from a major company or your own, we can implement it at no additional cost
Meal Journaling
Meal Journaling

Complete meal journaling feature for patients and an easy-to-access dashboard with progress data for coaches.

  • Patient Benefits
    • Macronutrient tracking
    • Recipe Creation
    • Restaurant/Branded/Grocery items
    • Barcode scanning (easy-to-use function)
    • Custom Meal Plans/Recipes (this is for clinics to send to us)
  • Coach/Admin Benefits
    • Alerts tied to meal journaling
      • Coaches receive alerts when patients do not enter meals after X amount of days
      • Prevents churning & patients falling off the protocol

Unify your current Scheduling system with the CoachCare platform

  • Providers can set their own availability on the platform
  • Patients can schedule with providers via the mobile app
  • You may disable scheduling in the app, but allow it on the provider platform for providers to schedule on behalf of patients (patients will still receive email notifications)
  • Coaches & patients receive email notifications when meetings are:
    • Scheduled
    • Canceled or Edited
    • 24 hours before the meeting
  • Track attendance of coaches & patients and run reports on attendance
  • Create your own meeting types with individual times, some sample meetings include but are not limited to:
    • New Patient - 60 minutes
    • Follow Up - 30 minutes
    • Video Call - 15 minutes
Automated Alerts
Automated Alerts

Optimize the patient experience by closely monitoring progress.

  • Prevent patients from getting off track by setting up and responding to various alerts:
    • Weight Regain- generated when a patient's weight meets or exceeds their lowest recorded weight by the selected number of pounds/kilograms. Weights may be recorded through a CoachCare scale, through a third-party device weigh-in via the app, patient manual weigh-in via the app, or coach manual weigh-in via the dashboard.
    • Scale Inactivity- generated when a patient does not have a recorded weight for the consecutive number of days selected.
    • Tracker Inactivity- generated when a patient does not have a recorded step count for the consecutive number of days selected. Step counts may be recorded in a number of ways: through a CoachCare tracker or third-party device synced via the app, patient manual step recording via the app, or coach manual step recording via the dashboard.
    • Meal Inactivity- generated when a patient does not have a recorded meal for the consecutive number of days selected.
    • Prioritize your daily tasks and reach out to those patients who need the most attention; they’ll thank you when they receive a thoughtful message from their coach.
Patient Workflow
Patient Workflow

Personalize and keep track of patient program phases, meal plans, forms, content and more by creating custom tags.

  • Phases are custom tags you can apply to patient accounts for internal reference. They are most helpful to note a patient's phase in your program.
  • They are also used to individualize forms and content via the dashboard so patients may receive targeted content. (Example: Phase 1, Weight Loss, Sustain, Pre-Diabetic)
  • Customize meal plans, content, forms and more for your patients by adding Phases to the platform.
  • No limit on phases. Contact the SUPPORT team to set these up (operational within 24 hours).
Health Metrics Tracking
Health Metrics Tracking

Keep your finger on the pulse of your patients’ progress with real-time sharing of patient health data. Patients can track their progress while providers monitor key metrics. Health data tracking pairs with our alerts feature to make sure providers know if patients need attention.

  • Vitals
    Patients can record vitals including blood pressure, heart rate, temperature, blood sugar, respiration rate and others. Patients can utilize our suite of devices to easily measure and sync these metrics to the mobile app and your dashboard, pull data in from other devices, or manually add measurements.

  • Labs
    Patients can now track, trend, and share lab results including full lipid panel, blood sugar measurements and others. Measurements can be added to the system either via the patient or provider.

  • Behavior
    Track and quantify key behaviors such as sleep duration and quality, food and water intake, and custom metrics you determine.
Automated Remiders
Automated Reminders

Reminders sent to patients to ensure claims compliance.

  • Daily Emails and Push Notifications.
  • Reminds patients to transmit data to you.
  • These alerts are required for submission and processing of your claims.
  • We track alert deliver to ensure you have supporting documentation if needed.
Claims Documentation
Claims Documentation

Easy and fast documentation makes claims filing simple.

  • Remote Patient Monitoring Billing Report accessible in the Dashboard.
  • Simplifies claims processing to save you time and maximize reimbursement.
  • Includes all the information you need in one place to submit claims in bulk for all patients.
  • Automatically populates time spent on each patient and which codes are billable each month for each patient.
  • Additional patient level report for each patient if supporting documentation is needed.
Audit Log
Audit Log

All the information you need if an audit is necessary.

  • Complete audit log of key interactions and data.
  • Ensures you have everything you need in the event of an audit.
  • Don't find out that some other RPM provider doesn't have this information during an audit!
Compliance Checklist
Compliance Checklist

Simple way to ensure your claims are correctly documented.

  • Checklist that is completed for each patient during RPM enrollment.
  • Ensure you meet all requirements for billing.
  • Maximizes your reimbursements.
  • Save time by centralizing all actions in one place.
Automated Time Tracking
Automated Time Tracking

Keep track of the time you spend on each patient.

  • Automated time tracker keeps a running total of the time you spend on each patient.
  • Data review and communications tracked so you know if you've spent enough time in total.
  • Time spent is automatically recorded on the RPM Billing Report to save you time.
  • Ensure accuracy of your claim submissions.
  • Provides a digital record that you have completed these encounters.
Expert Claims Support
Expert Claims Support

Live billing experts available to maximize reimbursement.

  • Initial training of both clinical and billing staff.
  • Example documentation and best practices documentation to make claims simple.
  • Review of denied claims to maximize your reimbursements.
  • Pre-verification with your top payers.
  • On-demand support for any billing questions.
BEAT blood pressure cuff

In-home BP & heart rate - transmitted to providers in real time.

  • FDA-approved device for capturing diastolic and systolic blood pressure as well as heart rate.
  • Directly and easily syncs with the app for fast and reliable data transmission.
  • Standard and large format cuff included to support all patients.
  • Compliant for Remote Patient Monitoring billing as a standalone device.
  • Excellent additional revenue opportunity for your practice.
  • Available to be purchased by the case or direct shipped to your patients.
SCAN Smart Glucometer
SCAN Smart Glucometer

In-home blood sugar measurements for patients managing diabetes.

  • FDA-approved device for capturing blood sugar readings.
  • Replaces patients existing at-home glucometer.
  • Directly and easily syncs with the app for fast and reliable data transmission.
  • Compliant for Remote Patient Monitoring billing as a standalone device.
  • Excellent additional revenue opportunity for your practice.

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