1. What information do we collect, and how do we collect it?
We may collect certain identifying information from or about you in connection with your use of or submissions to the Services, including, but not limited to, your name, title, street address, company, telephone numbers, email addresses, biometric measurements, food and drink logging, supplement logging, consultation scheduling, and messaging (together, "Collected Information"). In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Services and the online content, materials, and services that we make available through the Services, and to more effectively and efficiently respond to both current and future inquiries.
We also collect information about users for marketing purposes through forms on our website, such as when you request info, sign up for our newsletter, chat with us, request certain educational materials and fill out any other form not mentioned here. We also collect information through other methods found on our website, including emails and phone calls to our business. Information we collect for marketing purposes includes but is not limited to name, email, company, and phone number and this information is held until you choose to opt out, which you may do at any time. We also use third-party data-tracking services like Google Analytics, which tracks which webpage you visited on our website and when.
In addition, our Services may send one or more "cookies" to your computer to improve the utility of the Services by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that you may not be able to access the full functionality of our Services if cookies are disabled on your browser.
2. How will we use the information you provide to us?
In addition to the uses described above or in our Terms of Service, we may use the information that we collect from or about you to analyze and improve the content, materials, and services that we make available through the Services, to notify you of changes made to the Services, to evaluate user needs and customize the Services’ content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. If you contact us for support or assistance, we may use information about you or your system that you provide or that we collect for purposes such as verifying whether your system meets the minimum requirements needed to use the Services.
We rely on multiple legal bases to lawfully transfer Collected Information between countries. These include your consent, the EU-US and Swiss-US Privacy Shield through our hosting provider, and EU Commission-approved GDPR standard contractual clauses, which each require certain privacy and security protections. You may learn about the Privacy Shield at www.privacyshield.gov. You may review the GDPR standard contractual clauses by reviewing our GDPR DPA.
3. With whom do we share the information we collect?
We may share Collected Information with business and marketing partners in order to provide services to you, and for other lawful business reasons. If all or part of CoachCare is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction.
We may decide from time to time to utilize a number of business and marketing partners in delivering the content, materials, and services available through the Services to you. We may share Collected Information with these business and marketing partners for any lawful purpose, including to communicate with you or to fulfill your requests for our services. We may also produce reports on the Services’ traffic or usage patterns and share these reports with our business and marketing partners and others.
We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise, in the sole opinion of our legal counsel, required to disclose such information. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms of Service, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person
4. What choices do you have?
When corresponding with CoachCare or our representatives, or when making a request for information or otherwise interacting with us or others through the Services, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.
If you live in the European Economic Area, United Kingdom, or Switzerland, you may choose to permanently delete your account by contacting firstname.lastname@example.org. Please note it may take up to 90 days to delete all of your information. However, we may preserve your data in order to maintain compliance with our legal obligations.
5. How do we protect information collected about You?
6. We may change this Notice.
7. Separate agreement.
8. Unsubscribe / Opt-out.
You may unsubscribe from our emails at any time by completing our opt-out form.