CoachCare

Website Privacy Policy

Version 1

Last Update: May 2024

This notice describes how the Personal Data (defined below) about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.

INTRODUCTION

We at Lexington Wellness Holdings, Inc. d/b/a CoachCare (“we”, “us”, “the Company”, or “CoachCare”) value your privacy and are committed to keeping your personal data confidential. This Privacy Policy describes how we collect, use, and disclose your information in the context of providing the coachcare.com website including all relevant content and functionality associated with the Website (collectively, the “Website”).

Privacy Policy Applicability

This Website Privacy Policy applies to personal data that CoachCare collects from users of the CoachCare Website (“Personal Data”). The term “Personal Data” includes any information that can be used on its own or with other information in combination to identify or contact one of our users.

We believe that privacy and transparency about the use of your Personal Data are of utmost importance. In this Website Privacy Policy, we provide you with detailed information about our collection, use, maintenance, and disclosure of your Personal Data. The Website Privacy Policy explains what kind of information we collect, when and how we might use your Personal Data, how we protect Personal Data and your rights regarding your Personal Data. This Website Privacy Policy does not describe how we collect, use, and disclose your Personal Data in the context of providing you the CoachCare Platform or Mobile Application.

For additional information related to how we use and disclose your Personal Data please contact our Privacy Officer at support@coachcare.com.

Note regarding third-party sites: Our Website may contain links to other sites that are not operated by CoachCare. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review every site you visit for the privacy policy(ies). CoachCare has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Website Privacy Policy does not apply to your use of or access to any third-party sites or services.

Agreement to Website Privacy Policy Terms

BY ACCESSING AND/OR USING THE WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS WEBSITE PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE.

Website Privacy Policy Updates

Please note that we occasionally update this Website’s Privacy Policy, and it is your responsibility to stay up to date with any amended versions. Any revisions to the Website Privacy Policy will be posted on the Privacy Policy Update webpage. Any changes to this Website Privacy Policy will be effective immediately upon providing notice via the Privacy Policy Update webpage and will apply to all Personal Data that we maintain, use, and disclose. If you continue to use the Website following such notice, you are agreeing to those changes.

Questions or Concerns

If you have any questions or concerns after reading this Website’s Privacy Policy, please do not hesitate to contact us at support@coachcare.com. We appreciate your feedback.

COLLECTION AND USE OF PERSONAL DATA

What Personal Data Does CoachCare Collect?

We collect three types of information from our Website users: (i) contact data; (ii) support data; and (iii) technology data. Each category of data is explained in depth below.

How Does CoachCare Collect Personal Data?

What Is CoachCare’s Cookie Policy?

Cookies are files that hold a small amount of data specific to a web application, which can later be used to help remember information entered, preferences selected, and movement within the application. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate efficient and secure access to the Website.

Our cookies do not, by themselves, contain Personal Data. Further, we do not combine the general information collected through cookies with any other Personal Data to identify you. However, we do use cookies to identify that your web browser has accessed aspects of the Website and may associate that information with your User Account (if one exists).

Presently, CoachCare may use cookies for purposes including, but not limited to, analyzing web traffic using an analytics package, identifying if you are signed into the Website, testing content on the Website, storing information about your preferences, and recognizing when you return to the Website. This information may be used in connection with website pages and HTML formatted email messages to, among other things, track the actions of users and email recipients and compile statistics about usage and response rates.

How Can Users Opt-Out of Cookies?

If you prefer, you can usually choose to set your browser to remove and reject cookies. If you enable a do not track signal or otherwise configure your browsers to prevent us from collecting cookies, certain features of the Website may not operate correctly, and you may also be unable to take advantage of some of the Website’s features.

Do Not Track Disclosure

communicates. To date, there is no industry standard for DNT, and users cannot know how a given company responds to a DNT signal they receive from browsers. CoachCare is committed to remaining apprised of DNT standards. However, CoachCare does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow CoachCare to respond to signals or other mechanisms regarding the collection of your personal information.

How Will CoachCare Use Your Personal Data?

CoachCare processes your Personal Data based on legitimate business interests, the provision of the Website to you, compliance with our legal obligations, and/or your consent. We only use or disclose your Personal Data when it is legally mandated or where it is necessary to fulfill those purposes described in this Website Privacy Policy. Where required by law, we will ask for your prior consent before disclosing your Personal Data to a third party.

More specifically, CoachCare processes your Personal Data for the following legitimate business purposes:

CoachCare may aggregate and/or anonymize Personal Data collected through the Website so that it will no longer be considered Personal Data. We do so to generate other data for our use, which we may use and disclose for any purpose if it no longer identifies you or any other individual.

Does CoachCare Use Personal Data for Analytics?

CoachCare uses third-party service providers to monitor and analyze the use of the Website. The analytics services and techniques we may use include but are not limited to: Google Analytics, Attributer, and ActiveCampaign.

Where Is Personal Data Processed?

The Personal Data we collect through the Website will be stored on secure servers in the United States. CoachCare operates internationally and data related to international operations may be transferred to or from other countries for the legitimate business purposes described in this policy. For Personal Data that is transferred between countries, CoachCare complies with relevant international data transfer and privacy protection standards, including the EU-US / Swiss-US Privacy Shield and the EU Commission-approved GDPR standard contractual clauses for cross-border data transfers. You may learn more about the Privacy Shield at www.privacyshield.gov. You may review the GDPR standard contractual clauses by reviewing the CoachCare GDPR Data Protection Addendum.

In addition, Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your Personal Data outside of the United States.

With Whom Does CoachCare Share Personal Data?

We may share your personal information with the following categories of individuals/entities:

How Long Does CoachCare Retain Personal Data?

CoachCare retains your Personal Data only if necessary and as required for our business operations, the provision of the Website, archival purposes, and/or to satisfy legal requirements. The exact period of retention will depend on: (i) the length of time in which you use the Website; (ii) the personal risk of harm for unauthorized use or disclosure; (iii) the purposes for which we process your Personal Data, including whether those purposes can be achieved through other means; and (iv) business operations and legal requirements.

Except where requested by CoachCare, we ask that you do not send to us through the Website or otherwise disclose to us any sensitive Personal Data, including social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background, or trade union membership.

At the end of the applicable retention period, we will remove your Personal Data from our databases and will require that our Business Partners remove any identifiable Personal Data from their databases. If there is any data that we are unable to delete entirely from our systems for technical reasons, we will put in place appropriate measures to prevent any further processing of such data. Please note that once we disclose your Personal Data to third parties, we may not be able to access that Personal Data and we cannot force the deletion or modification of such information by third parties.

What Happens to Personal Data Submitted by Minors?

CoachCare does not knowingly collect Personal Data from individuals under the age of 18. Additionally, our Website is not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to us. If we learn that Personal Data from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you are aware of a user under the age of 18 accessing the Website, please contact us at support@coachcare.com.

If you are a resident of California under the age of 18 and have disclosed Personal Data to us, you may ask us to remove content or information that you have submitted through or to our Website.

USER RIGHTS

What Rights Do Users Have Concerning Their Personal Data?

As a user of CoachCare’s Website, you have certain rights relating to your Personal Data. These rights are subject to local data protection and privacy laws and may include the right to:

If you do not want to receive emails from CoachCare, you may unsubscribe at any time by clicking on the “Unsubscribe” link in each email communication or you may contact us at support@coachcare.com. Please note that if you opt-out of marketing emails, we may still send you important administrative messages, from which you cannot opt-out.

Where the processing of your Personal Data by CoachCare is based on consent, you have the right to withdraw that consent at any time. If you would like to withdraw your consent or exercise any of the above rights, please contact us at support@coachcare.com.

How Can Users Update, Correct, or Delete Personal Data or Their User Account?

You have the right to request restrictions on the uses and disclosures of your Personal Data. While we are not required to agree to all restriction requests, we will attempt to accommodate reasonable requests when appropriate.

If you need to make changes or corrections to Personal Data, you may contact us at support@coachcare.com To comply with certain requests to limit the use of your Personal Data, we may need to terminate your ability to access and/or use some or all of the Website. BY REQUESTING TO LIMIT THE USE OF YOUR PERSONAL DATA OR DELETE PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE THAT COACHCARE WILL NOT BE LIABLE TO YOU FOR ANY CORRESPONDING LIMITATION IN THE SCOPE OF THE WEBSITE OR TERMINATION OF WEBSITE ACCESS AS NECESSARY TO COMPLY WITH YOUR REQUEST.

You have the right to request the deletion of any Personal Data retained by CoachCare. To request deletion of your Personal Data, please email us at support@coachcare.com and include a description of the Personal Data you would like removed. We will respond to all requests for data deletion as soon as reasonably possible.

If you live in the European Economic Area, United Kingdom, or Switzerland, you may choose to permanently delete your account by contacting data.protection.office@coachcare.com. Please note that it may take up to 90 days to delete all of your information. However, we may preserve your data in order to maintain compliance with our legal obligations. For more information, please review the CoachCare GDPR Data Protection Addendum.

PROTECTION OF PERSONAL DATA

Is Personal Data Secure?

CoachCare understands the importance of data confidentiality and security. We use a combination of reasonable physical, technical, and administrative security controls to (i) maintain the security and integrity of your Personal Data; (ii) protect against any threats or hazards to the security or integrity of your Personal Data; and (iii) protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm to you.

While CoachCare uses reasonable security controls, WE CANNOT GUARANTEE OR WARRANT THAT SUCH TECHNIQUES WILL PREVENT UNAUTHORIZED ACCESS TO YOUR PERSONAL DATA. COACHCARE IS UNABLE TO GUARANTEE THE SECURITY OR INTEGRITY OF PERSONAL DATA TRANSMITTED OVER THE INTERNET, AND THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. ACCORDINGLY, WE DO NOT AND CAN NOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US. YOU ASSUME THE RISK THAT UNAUTHORIZED ENTRY OR USE, HARDWARE OR SOFTWARE FAILURE, AND OTHER FACTORS MAY COMPROMISE THE SECURITY OF YOUR PERSONAL DATA AT ANY TIME.

What Safeguards Does CoachCare Have in Place to Secure Personal Data?

CoachCare stores Personal Data on secured servers and uses a combination of technical, administrative, and physical safeguards to protect your personal information. Such safeguards include, but are not limited to, authentication, encryption, backups, and access controls.

How Can Users Protect Their Personal Data?

CoachCare has no access to or control over your device’s security settings, and it is your responsibility to implement any device-level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability). We recommend that you take all appropriate steps to secure any device that you use to access our Website.

Please note that CoachCare will never send you an email requesting confidential information, such as account numbers, usernames, passwords, or Social Security Numbers. If you receive a suspicious email from CoachCare, please notify us at support@coachcare.com.

Further, if you know of or suspect any other security concern, please notify CoachCare immediately.

What If CoachCare Experiences a Data or Security Breach?

CoachCare takes the security of your Personal Data seriously. In the event of a data or security breach, CoachCare will take the following actions: (i) promptly investigate the security incident, validate the root cause, and, where applicable, remediate any vulnerabilities within CoachCare’s control which may have given rise to the security incident; (ii) comply with laws and regulations directly applicable to CoachCare in connection with such security incident; (iii) as applicable, cooperate with any affected CoachCare user or client in accordance with the terms of CoachCare’s contract with such user or client, and (iv) document and record actions taken by CoachCare in connection with the security incident and conduct a post-incident review of the circumstances related to the incident and actions/recommendations are taken to prevent similar security incidents in the future. CoachCare will notify you of any data or security breaches as required by and in accordance with applicable law.

CONTACT US

For any questions regarding our Privacy Policy, you can contact us at the following:

Mailing Address:
Lexington Wellness Holdings Inc. D/B/A CoachCare
211 E 43rd St, 7th Flr #250
New York, NY 10017 United States

Support Desk: https://coachcare.zendesk.com/hc/en-us

Email: support@coachcare.com

If you live in the European Economic Area, United Kingdom, or Switzerland and are seeking to contact us regarding data protection, please contact our EU Representative and Data Protection Officer at data.protection.office@coachcare.com.

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