Solana Beach, CA and Memphis, TN – CoachCare, a San Diego-based care management company, has successfully integrated its Remote Patient Monitoring (RPM) programs with Methodist Le Bonheur Healthcare protocols to rapidly deploy effective and personalized COVID-19 care to non-critical Methodist COVID-19 patients. Employing CoachCare’s expert clinical care team and care management platform, Methodist has now safely enrolled over 100 COVID-19 patients from their hospital, freeing up space for more critical cases.
Responding to the COVID-19 Delta Variant
The COVID-19 Delta Variant has had an outsized impact on the Memphis, TN community, which is served by Methodist University Hospital. To keep up with admissions and treat the most critical patients first, hospital administration made a quick decision at the beginning of this current wave of infections to employ Remote Patient Monitoring tools and technology for less-critical patients. This has allowed the hospital to accomplish two goals:
- safely discharge non-critical patients to free up hospital space
- position these patients to be monitored at home by the CoachCare care team, with vitals and measurements sent directly to their primary care physicians, who are most familiar with their overall health and care needs.
CoachCare was the only Remote Patient Monitoring vendor that could fill this need completely, with full integration into Methodist Hospital’s existing systems and workflow. From concept to implementation, CoachCare rolled out its adaptable remote care platform in a matter of days.
Remote Monitoring of COVID Patients
Modeled after their previous joint “COVID-to-Home” initiative with Electronic Caregiver, this latest program bridges the gap between traditional healthcare and Remote Patient Monitoring, by connecting patients and providers remotely through the CoachCare software. CoachCare’s integrated patient care platform combines vitals monitoring with health coaching, to provide 24 hour clinical care assistance. This program is generally utilized by Medicare beneficiaries, but has proven adaptable under COVID-19 patient protocols.
This latest initiative permits subacute COVID-19 patients to recover at home, closely monitored throughout the day by CoachCare’s clinical care team, with escalation procedures in place should breakthrough conditions arise. The patients’ vitals data is automatically sent to their electronic health record, and their primary care physician, at regular intervals, so everyone is in the loop.
“When partnerships work, they really work,” said Director of Sales and Business Development, Paul Huffman. “CoachCare brings a complete care management platform, fully-integrated with Methodist Hospital’s EHR, as well as our clinical care team and the CoachCare platform. Electronic Caregiver’s devices work seamlessly with our platform, which means we can quickly offload non-urgent clinical care from an overburdened hospital system in a matter of days, when called upon.”
This program’s success marks the beginning of what CoachCare hopes will be a seismic shift in the healthcare landscape. CoachCare’s software has proven adaptable to meet the demands of COVID-19 care, and the company plans to expand their impact across a variety of medical disciplines.
“We’re on a mission to digitally connect millions of Medicare beneficiaries to their primary care physician or specialist, and forward-thinking medical practices and hospitals realize the benefits of partnering with us to deliver scalable, profitable remote care programs,” said CEO Kyle Williams.
About CoachCare
CoachCare is an innovative Care Management company that uniquely combines technology, services, and analytics to produce scalable, high-touch care models that enrich the patient-provider experience and, more specifically, mitigate the challenges associated with meeting the requirements for Medicare’s Chronic Care Management (CCM) initiative, Behavioral Health Integration (BHI), population health programs, Annual Wellness Visits (AWV), as well as supporting Remote Patient Monitoring (RPM) and other digital health services. Solutions are available as turn-key solutions, software-as-a-service, and through reseller partners.
